You
can place an order directly through our B2B shop. Simply log in, browse our
products, add items to your cart, and follow the checkout steps. Once
completed, you’ll receive an order confirmation by email.

If your order hasn’t been processed yet, contact our sales team as soon as
possible and provide your order number. Once the order has been shipped,
changes can no longer be made.

Orders
are usually shipped within 1–2 working days. Delivery times may vary
depending on destination and season.

Yes!
Stock availability is displayed for each product in the B2B shop. This allows
you to see real-time stock levels before placing your order.

If you receive damaged items or need to make a claim, please
fill out our claim form
with your order number and photos of the issue. Once submitted, our team will
guide you through the next steps for a replacement or refund.

Yes,
you can easily reorder previous purchases. Log in to your account, go to your
order history, and select the order you want to repeat.

You’ll find all product details directly on each product page
in the B2B shop.
For downloads such as lifestyle photos, packshots, safety documents or
logos, please visit our Image bank.

We use
high-quality materials like wood, cotton and metal – always chosen for their
safety, durability and play value. Many of our wooden toys are made from
FSC™-certified wood.

Absolutely. All our toys are tested to meet strict safety
standards and certifications, ensuring they are safe for children and
compliant with relevant regulations. Read more about our product safety.

Yes, we do. Please contact our customer support team to request spare parts for your
products.

FSC™-certified
products are clearly labeled on each product page. Simply check the product
details to see if it's FSC™-certified.

We work with sustainability in every step – from choosing safe,
durable and responsible materials to reducing plastic in our packaging. We
also collaborate closely with long-term partners to ensure safe, fair and
transparent production.
You can learn more on our Sustainability page.

You can download all available Declarations of Conformity on
the Product safety page

Lifestyle photos, packshots, logos and campaign assets are
available in our Image
bank. These can be used in your webshop or store
marketing.

Yes.
Product descriptions can be copied directly from each product page in the B2B
shop.

Subscribe
to our retailer newsletter to receive updates about product launches,
seasonal campaigns and marketing assets.

Our POS materials will soon be available in the B2B shop. Sign up for our
newsletter to be the first to know when they arrive.

On the
login page, click “Forgot password?” and follow the instructions to reset
your password. You’ll receive an email with a link to create a new password.

Log in
to your account and go to the “Account Settings” on "My profile".
There you can update your email, phone number, and other contact information.

For any questions or assistance, please Contact us We are ready to help
with orders, claims, or general inquiries.